Wednesday, June 13, 2012

One Consumer's Bad Experiences with ISPs - Part One

After more than 15 years of uninterrupted cable provider service we finally decided to cancel and get another solution for our home Internet, phone, and cable television service.  Our conclusion:  Its a Jungle Out There.  With multiple satellite, cable, and voice carrier companies competing for customers in our neighborhood now, the choices are confusing and the experience with these companies can be a mystical experience to say the least.

Our first motive to change was escalating charges with our incumbent provider Time Warner Cable.  We had unbundled our services - the "Bundle" is supposed to be more cost effective, right - as a means to lower the monthly bill from nearly $200 a month.  After spending more than an hour on the phone with customer service, the friendly rep reorganized our package and lowered the monthly charge to $110  by eliminating some premium services and phone service.  We were also encouraged to put the plan on auto pay through a checking account.  After six months of this new arrangement, we discovered that the services had been changed as promised, but the charges were never lowered.  The bottom line was $420 of charges for service we did not receive and refusal to refund more than 30 days of the overcharge.

So we bolted.  The new choices available to us were AT&T Uverse, Dish Network, and Direct TV.  Unfortunately, we now have had experiences with all three since. 

Stay Tuned to hear about the new incumbent and our negative experiences with the losers!
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