Its also consumer pricing/discount policies that would make a financial analyst cringe.
And then there's the mysterious DNS server on the west coast that blocks normal browser traffic from my laptop to my hosting company in the mid-west. The error that we finally pried from them was "malicious traffic". Now, if my blogs or legitimate company Internet activities are malicious, I still don't know why.
The former Ma Bell is back up to its old tricks. I hope it gets better, but I am not holding my breath.